Refund Policy
Effective date: 23 September 2026
We want every order to arrive complete and in good condition. If something's wrong, here's how we make it right.
1. Reporting an issue
Contact us within 24 hours of delivery at kiranahub88@gmail.com or +91 8400032612 if an item is missing, damaged, incorrect, or not delivered.
2. Eligible issues
- Missing or incorrect items
- Damaged or spoiled products (including perishables and fresh produce)
- Order not delivered
3. Not eligible
- Change of mind after delivery, for perishable or opened items
- Issues reported after the 24-hour window
- Items consumed or used beyond what's needed to inspect them
4. Cancellations
Orders can be cancelled free of charge before they're dispatched for delivery. Once an order is out for delivery, it can no longer be cancelled.
5. Refund method
- Prepaid orders: refunded to the original payment method, typically within 5-7 business days.
- Cash on Delivery orders: refunded as store credit, or by other means we agree with you.
6. Contact us
For any refund or order issue, reach us at kiranahub88@gmail.com or +91 8400032612.
